Returns & Exchanges – WeSC
Free Shipping on all domestic orders over $100 USD
At WeSC, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase from wesc.com, we’re here to help make things right—quickly and clearly.
To start a return or exchange, please visit our official Return Portal:
📦 Eligibility & Timeframe
Return/Exchange Window: You have 14 days from the date your order was delivered to submit a return or exchange request.
Condition Requirements: Items must be:
- In new, unused condition
- With all original tags attached
- In the original packaging (where possible)
Returns that do not meet these conditions may not be accepted.
🚚 General Return Terms
- We only accept returns or exchanges for purchases made directly from wesc.com.
- Order cancellations are not accepted. If you no longer want your order, you must submit a return request via our Return Portal.
- Return shipping costs are the customer’s responsibility, unless the item received is incorrect or faulty.
- Original shipping fees are non-refundable, except in the case of a shipping error or defective item.
❌ Final Sale Items
The following items are non-returnable and non-refundable:
- Items marked Final Sale at the time of purchase
- Items discounted at 50% off or more, including Buy One Get One (BOGO) promotions
🟨 However, store credit or exchanges for size or color are allowed on these items, subject to availability and return approval.
🧾 Refunds
- Approved returns will be refunded to your original form of payment within 1–2 business days of receiving your item.
- Sale items discounted less than 50% may be returned for store credit only.
- Refunds do not include original shipping costs (unless the item is faulty or incorrectly shipped).
🔄 Exchanges
- Direct exchanges (e.g., same item in a different size or color) are accepted within 14 days of delivery, including for items marked Final Sale.
- To exchange:
- Submit a request through our Return Portal.
- Once we receive and approve the return, you may place a new order for the desired item.
- We do not reserve inventory for exchanges, so we recommend placing the new order promptly to ensure availability.
📦 Package Protection (Checkout+ by Seel)
If you added Checkout+ Package Protection to your order at the time of purchase, your shipment is covered for loss, theft, or damage in transit.
To file a claim for a protected order, please use the link below:
Please note: Package Protection must have been selected and purchased at checkout in order to be eligible for a claim. Claims are processed independently through Seel.
If you have further questions about your return or exchange, please don’t hesitate to reach out to our customer service team through the portal or our support contact form.